Money Back Policy
Full Money Refund within 30 days after the purchase date. No refund is available after 30 days
Special offers, which include more than one item and which are available for sale on particular occasions, are fully refunded, i.e. every item included is a subject to cancellation. Partial refunds for special offers are not issued.
If the item/service doesn't match the listing description
If a buyer receives an item/service that doesn't match the listing description, the buyer needs to request a return from the customer care department/grievance cell of the company. We will address the buyer's concern and offer a solution, such as offering a replacement or refund.
If asked to step in and help, we review the item description and any other information about the item that the buyer and sales team provides. If we can't determine that the item/service matches the listing description, if the sales team has already offered a refund, the money back policy applies, & the buyer is refunded the money.
Alternatively, with the buyer's consent, we may give a partial refund to cover differences between how the item/service was described in the listing and the actual item that was received. When given a partial refund, a buyer isn't asked to return the item to us.
If a buyer suspects that an item is counterfeit and there are strong indicators that the item is counterfeit, the buyer isn't required to return the item to us. The buyer agrees to cooperate with us to ensure the proper disposal of the item. In such cases, we refund the buyer for the full cost of the item.
Item not recieved
A buyer can report that they didn't receive an item or service once the item's/service's latest estimated delivery date has passed and for 30 days after the latest estimated delivery date.
The Customer Care Department/Grievance Cell will have 8 days from the report to respond to the buyer or offer a solution. If we do not respond or offer a solution, the buyer can ask a refund.
If the buyer doesn't ask for a refund within 30 days of reporting that they didn't receive an item/service, the request closes automatically.
Item not as described
A buyer must request a refund no later than 30 days after the actual (or latest estimated) delivery date.
The Customer Care Department/Grievance Cell has 8 days from the request to respond to the buyer or offer a solution. If the Customer Care Department/Grievance Cell does not respond or offer a solution, the buyer can ask a refund.
If the Customer Care Department/Grievance Cell offers a refund and doesn't send it within 15 business days of the acceptance of "refunding the amount originally charged" the buyer can ask us to give him a free subscription of service (decided by us) alongwith the refund.
Latest estimated delivery date
When we have no information about the actual delivery date, we use the latest estimated delivery date. When we have no estimated delivery information, we consider the latest estimated delivery date to be 7 days from payment date for transactions between a buyer and us.
Extended timelines for Prisstine Global Money Back Guarantee coverage
In some limited situations, we may extend the period of time in which a buyer is eligible for the Money Back Guarantee. This extra time allows us to take into consideration the buyer's location, our extended return window, national holidays, e.g. Christmas, or delays due to circumstances such a natural disaster, national emergency, labour strike, or governmental act or other instances such as fraud.
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